Hello, This order was placed last week 17th February 2016 and I still haven't received the items. Initially, I believed you had facilities in the UK that would be handling this order. So, you can imagine how surprised I was to receive a shipment number. The website page encouraging people to visit American Soda facilities and the UK number is seemingly misleading. Last week Tuesday / Wednesday, during the first call to order hotline 01613593655; as American Soda link to track my parcel is inoperable via mobile and PCs. The operative politely listened and checked for me. In addition, the operative mentioned that if it did not arrive by Friday to ring again. On 26th February 2016, I received an email that the parcel was with my local Hermes courier. Repeatedly, I attempted to track via their link but no information was forthcoming. Therefore, I contacted your hotline number 01613593655 again and the operative stated it would be delivered by 18:00pm; which I courteously responded it would be too late. The operative agreed to contact the local Hermes courier on my behalf and I voiced my appreciation. Friday evening 26th February at 17:30pm, I tried to track via Hermes link on a PC; which displayed nothing at all. This is a small order, admittedly I was slightly concerned about the shipping number etc but I decided to go ahead with the order. If I do not receive the parcel, I will put it down to a tiny annoying experience. Regrettably, I am not pleased with the tracking / delivery issues. Earlier this morning Saturday 27th February via mobile I failed to cancel American Soda newsletter + alerts etc. This will be rectified on Monday 29th February 2016, I will cancel via PC and I am not placing anymore orders with American Soda at all. Thank you for taking the time to read this. Sandra Harrison.