I placed the order as I have done on several occasions with this company. I received the initial email of my order and the shipping status. 24 hours later another invoice for a different amount showed up with no explanation. I also received notice from Hermes that the package was with the local delivery driver. The day came and went with no delivery. It took less than 1 hour for the driver to query the address as he could not locate it. It returned to the depot. The next day another email indicating delivery. Once again waited and waited....NO DELIVERY. Once again driver could not locate the address. It is not a difficult address to find and they even had a mobile number but no contact from either Hermes or American Soda to query more information. I sent an email wanting their customer service to contact Hermes and get the delivery made. As I gave them a deadline or I would cancel the entire order I got an apologetic email stating that they would contact Hermes but in the mean time they would reship my order less 3 items that were now out of stock so that it would be received prior to the deadline. They shipped it next day with UK Mail and it was delivered with no problems at all. However, the delivery driver did note to me that the bottom of the box was wet. Upon opening the box I discovered that a jar of a product I purchased was smashed and everything inside covered in the juice of the contents and shattered glass. I took pictures for proof of what happened. Once again emailed customer service asking for a credit for the smashed item as I managed to salvage the other items by wiping and discarding the soaked boxes. I informed them that I had taken pictures if they wanted to see them but did not send them with the first email. Once again an apologetic email but they could do nothing without the pictures. I sent the email with the pictures a bit ago but shortly after I get the apologetic email I got the email to write a review. I intend to send a letter to the head of their customer services in regards to this order as well so they will not be blind sided by a poor review. I highly recommend that if you are looking for American food products, search the web as there are other companies out there that can provide. I will not be placing another order with American Soda as this experience as completely soured me on them.