Love the products but the selection for the soda i like is very limited and the prices are astronomical. This was my first order and unfotunately a number of the peanut butter bars i ordered were crushed and melted, however as a friend had the same problem with a large order a few monthes back yet was literally called a liar over the phone and refused any refund or exchange, he hasn't used AS since. Therfor as this wasn't a large order and for myself i didn't bother this time but will be wary in future. I was told the selection for Root Beer and Black Cherry soda used to be greater but it is very limited now, they along with the peanut butter chocolat bars are the only real reason for myself & my friends & family using AS so it would be great to see more choice on the soda front. Also the prices are so high that free shipping should be included for much lower order totals. I had to contact customer services over a mistake resulting in my order being cancelled and the lady i spoke to was very polite and sorted it straight away, my delivery arrived 2 days later which was sooner than i expected (sadly with the damaged peanut butter Snickers bars though). One other annoyance was that i received less Virgils Orange Cream Sodas than i ordered with no email to alert me to the shortfall, this i believe was due to American Sodas system mistakingly cancelling my order allowing another customer to order some of the Virgils, as when i made my initial order it was for all of their remaining stock of 18 bottles but i only received 10 bottles and a refund for £16.99. Would have been nice to get an email informing me of this, or even better my original order not to be messed up. At this point i can only recommend American Soda when you can't find what you want elsewhere at a more reasonable price and you really need your fix of stateside candy & soda..