I have filed with the BBB. Disputed Transaction is $620 paid on 9/25/2021 for 5 years hosting fee is sought to be reimbursed but there was more unfair unethical practices prior to this dispute. This does not include the amount I paid for them to have attempted to build my website. This company not only failed to complete my website and ensure that all the promised features were working but also failed to do a few upgrades to my second site. During the course of building my website pathwaysmediation.com they convinced me to change my hosting from Ipage to their hosting service and I did so paying the fee above. However, within a few months of the hosting when the website went live but still would not work they tried to collect an additional fee of $1299 they stated was to ensure the site worked on mobile apps. It had viewed it on mobile sites and it was fine. The insisted I had to pay this fee or else they would not complete my site. I refused as it was NEVER a disclosed fee or cost and I had them several times commit to me that if I changed my hosting site I could have access and there were no other costs. However, when I would not pay this fee they took my site offline and it has been offline for nearly 8 months. I had paid for 5 years. It has cost me my business and they are holding my site and domain captive. I have tried multiple times to resolve but they will not give me access or post my site as paid for. on 9/25/21. I have had to buy a new domain and I am having pay for hosting and rebuild an entire new website. They did a similar practice me when I contracted a LOGO prior to 2021. After 6 months I received an invoice stating I had to pay them trademark rights. I never did it was never in our agreement. They do all agreements verbal and then do a Bait an Switch afterwards. However, I cannot believe they have kept my site offline and help my domain captive. I have at least 6 emails we have tried to resolve this issue without any release of my website. I have noted on line this is apparently the complaint of many others they have dealt with. DO NOT USE THIS COMPANY OR BELIEVE ANY OF THE 5 Star Reviews.