I did not have the option to buy 500rds, only 1000rds 38 spl. I received 500rds from FedEx. Called AmmoBoard for 2days Re: issue, left message. NO RESPONSE. I called my credit card co. and disputed 1/2 the bill. Later receive calls/emails from owner. Returned his call, questioning why I disputed the sale(total). Clarified situation of received 1/2 order/paid for 1/2 order. His excuse was we were very busy during to Covid 19, hired new employees & their fault. Threw the employees under the bus. Did not offer any compensation. Just sorry & want your business in the future. But was now supposed to be taken care of..... Well, not yet. For the next 2 days received calls from AmmoBoard representatives wanting me to pay for my order. Tried to return call....AGAIN, getting the voice mail! UGGHH!!! Finally at least no more calls of pay your bill. So 2/5 stars is generous, just because I got 500rds that I wanted. Performance & customer service 1/5...Even the owner did not take responsibility, and offer something to earn my business for their error...Maybe learn something from the Disney business model.