Supplied a radiator with a dangerous manufacturing fault. The radiator's control unit was not properly fit to the radiator itself, and had a wide crack between the two halves of the plastic casing, meaning the electrical components were exposed. The on-off knob had also fallen off. It would be dangerous to try to operate this. It was a terrible product with no regard for manufacturing standards. Their courier, Evri, has also failed to collect the item as agreed, making return challenging and timewasting. Still no refund more than 2 weeks after complaint.
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Alice, Customer Support
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