Worst service I have ever had in my life. Trying to replace hearing aids for my dad after he lost his. Made 3 appointments which were all cancelled by this office. My dad dealt with this office for years even before it became Amplifon. There was never a problem. Now there's every excuse in the book that they have to change his appointment, the last one was that they never had a hearing specialist. Thankfully the last time I booked an appointment, I also booked it with another company, knowing that my dad's appointment with Amplifon would be cancelled, and yes it was. My phone calls to them went unanswered, messages never were called back, the man at the 1-800 was polite and helped me finding out when my dads appointment was. With covid the door to this office was locked, which is all good. I knocked on the door and a lady came and opened it, I asked if she could look up my dads appointment, she asked if it looked like she was sitting behind a desk. WT... How about you close the door, go look and come back. I will never tell anyone to go here and with all the problems they have this may be another company closing it's doors to awful management. I could go on with this review but I don't think everyone needs to know the hell this company put my father and I through for many months. Do not make an appointment. I dealt with this company with email and telephone. Calls were never returned. Grande Prairie, Alberta.