It is a shame that Cigna partners with this company. Service is bad, very unprofessional. They wanted me to send the custom fit hearing aids back and they would replace with an older model???? They stated the model they gave me were not on the Cigna covered list. However, I cannot get a list of covered hearing aids from Cigna or Amplifon. Now they are calling and harassing me and I called Cigna and Amplifon ahs not even filed a claim with Cigna. Cigna said that it was their mistake and they should not expect me to return the hearing aids. Stay away is the best advice I can give.