Visited the Colwyn bay branch after poor service from Specsavers and Ormerods (Boots). After a 5 minute chat about my issues with the other companies , Mr Williams provided me with a solution . He went on to do a thorough test which included word tests, demonstrated some aids and gave me options of solutions. At no point did he try to sell me anything, I made my own mind up. I have now have my aids for 2 months and am amazed at them and especially the fact I can take phone calls on them. The after service is excellent and friendly. All branches will vary depending on the dispenser but if you are in North Wales, go visit this branch.