I received a new set of hearing aids from Amphlifon, the hearing aids ceased to work properly and I returned them to the Gladstone Office for repair. I was advised that the aids would be tested and sent away for repair if needed. After not hearing anything and being away I returned to the shop and enquired about my aids, I was advise that a investigation would be made as there appeared to be no record of them being received. I followed up a couple of weeks later (being away again) this time i was treat very badly and advised that no one knew anything about receiving my aids for repair but the shop does not issue any kind of receipt to customers that they have taken the aids for testing or repair. I was advised by the very unpleasant gent working there that "he could say I was a liar" which in my book no matter how it is worded, I was being called a "Liar". I was advised to fill in a Stat. Declaration and declare I had lost the hearing aids. There is no reason for me to lie about the loss of the hearing aids because they are paid for by DVA and replacements would issused at no cost if I had lost them. I am still waiting for follow up of my complaint and appear to have been fogged off with the hope I will just go away. Think again.