This company are absolutely awful. I work in customer service and if I spoke and dealt with my customers the way their "head of customer services" Irene does then I would be fired. Miss sold a £3000 hearing aid, been sent back to the manufacturer who says there is nothing wrong with it, even the audiologists agreed their was. Requested a refund was told it had been too long, explained was made out to be a liar by first audiologist fare visiting every week for 4 months. Refused to give a refund. Went to NHS and was seen to and sorted out within a day. Never use this company they don't care about you or your quality of life. Do yourself a massive favour and go to the NHS.