I live in the Falkland Islands. I was in Cowley in 2010 for 3 weeks. I popped into Amplifon and had an audio test within an hour. This was on a Friday. The hearing aids were delivered to the branch on the following Tuesday morning. Because of time limits it was not possible to complete the full bedding in period. However I have experienced no problems at all. I contacted Amplifon in Plymouth two years ago and they serviced my aids. When I explained that plans had changed and I wouldn't be there they suggested I post them and they would check them over. I got them back within three weeks co.pledge with spare tubes and domes. A first class service.