My hearing aids supplied by your Wakefield branch were impossible to use in any social situation. 1. The directional ability was near zero and my default method to survive social engagements was to remove them. 2. They were tremendously loud and I was regularly shocked by sudden everyday noise. 3. The cones wore rapidly and needed constant attention. 4. There was a visit to A and E on one occasion for removal of a dislodged cone. 5. I was constantly changing batteries. 6. After twelve months they both developed a noise issue with a constant tone being emitted to complement my tinitus. 7. Whilst away for repair (although I believe they were replaced) I was left without hearing aids, not a happy scenario fraught with frustration for me and my immediate family. 8. Numerous visits to your Chester le Street store for numerous adjustments, repairs and alterations have left me with a pair of hearing aids I no longer use. I spent almost £3000 from my pensioners savings to buy what I thought would be a life saving service to help keep my tinitus at bay. I now feel robbed, mugged and I feel your organisation is dishonest by nature. It was even suggested that I claim on my household insurance in order to afford an upgrade to the top hearing aids to facilitate better social environment adjustments. 9. To put a top hat on this the connection to my iphone was horribly inconsistent, if the phone went I could never be sure if I would receive the call in my head or through my laptop or just as a normal phone. Carrying out any alterations via the phone was a nightmare, having to switch the connection off and the on again in order to gain any chance of altering my aids. This all takes time and in a highly sound stressed environment it is utterly frustration. I am most disappointed with Amplifon, the answer to my prayers has become a nightmare and I am thousands of pounds poorer. Very very very frustrated and annoyed.