My mother saw a advert in the paper and had a appointment booked for today Monday 22 09 14, in the afternoon . At 16.00 my mum called them to find out iamplifier advisor was coming. The response was. Oh if he isn't there by now he wont be coming I will good another appointment for the 1st of October They did not apologise, or give any explanation to why the appointment wasn't kept. My sister phoned them at 17.00 to talk about the offer of the free amplifier , the operator said they close all the computers down at 17.00 . After reading some of the revenues, people are being ripped off they don't quote prices except for the free amplifier, what Thayer are not saying is the device to use the amplifier will cost you thousands of pounds , please beware of this company. If their customer service is poor before you buy imagine what it will be like when you complain C.Stimson Surrey