A couple of weeks Ago I got a phone call from the Ipswich branch offering me another hearing test and also offered me a free trial of hearing aids I thought brilliant so I booked in for today 4/10/18 got there and the receptionist was lovely very welcoming offered me a coffee she was very friendly I had my two year old son with me the audiologist came out and Greeted me went in to his office sat down which was only for about ten fifteen minutes only to be told that he couldn’t do anything he had a look in my ears he didn’t explain what was going on in my ears he didn’t do a hearing test at all which I why I was there in the first place and there was no offer of hearing aids all he said was that he needed me to go back to hospital to go back to ENT which I explained is difficult as I have no child care all my family members work and my partner can’t get time off work to help me out i found the audiologist quite rude i do not appreciate that in front of my son I walked out of the store very upset and angry, why ring me and offer me things and then turn me away it’s unacceptable and unprofessional and dishonest,