I have no complaints at all, I was treat like a human being not like some firms all they want is your money and your shown no respect.The young man knew his job well he took his time with me he was polite at all times, he never tried to tell me you need this you need that, he was very proffessional at his job, he knew how to talk to me not like somewhere ive been before.Even when I returned to see if my hearing aids where working or needed any ajustment was treat like an old friend even by the receptionist. I have told some of my friends about this great firm, keep uo the great work. John