My MIL asked me to advocate for her as her hearing aids didn't work correctly from day one. She had significant life ( husband put in dementia care, broke her foot, son passed away, physical therapy and the sale of their home and a move)experiences that kept her from being able to return her hearing aids for a refund within a 60 day period. Frankly, it was the last tjing on her mind with all this going on in her and her family's life. She got a run around with her audiologist and then Ampliphone ( a multi-billion dollar global company) refused to refund her money within 3 months of her purchase. It also took 1 month just to get an answer back from customer service to know how they wete going to handle this. They simply dug their feet in and refused to assess her situation. She just wants to start over, when her life settles a bit with a new audiologist and hearing aid. They don't stand behind their products and don't go out of their way to help their mostly elderly customers.