While I had no problem with the service at the Huddersfield Shop it was apparent within a day or two that the settings were not right for me. Yes I should have gone straight back with it but I was going through a seismic shift in my work and had to try and operate in a manager's role (told for 6 weeks) for nearly 7 months. When I was contacted by "the office" to go for a check etc. I gave notification that I was not at all happy with my aids. To be fair the settings are much better now but I was amazed that with all the technology available the settings were so far from what I need for my surrounds. It is one thing trying them out in a carpeted and quiet room but when one goes out into the "real world" the scene is very much different. As I said it is now much better but I was initially very disappointed.