What went wrong ? Everything. It took forever to arrange an engineer. When he came he couldn’t complete the job. It was then signed off as completed. I eventually managed to get a new job number. He revisited in October but still didn’t have all the parts. I have finally heard from yourselves and rebooked for January. That’s 3 appointments and 3 days where I’ve had to commit to being at home, therefore losing the opportunity to work Your phone takes an age to be answered. One operator tells me I’ll hear from the engineer a day before the appointed date to confirm a time slot. Another operator tells me you only call on the day of the appointment. I originally booked through Repaircare and it wasn’t at all obvious that they were using a 3rd party so had no idea who AND we’re.