I booked my oven repair through Repaircare in September The engineers first appointment went well except he was unable to complete the job due to another part being needed. What followed has been one of the most dreadful experiences of customer services imaginable. In October I contacted AND to find out when I could expect an engineer. I was told the job was logged as completed !!! They then gave me a new job number and an engineer came out at the end of October. He proceeded to tell me he didn’t have the part needed ! In December I chased them again and was told the part wasn’t it. Last week AND contacted me to book an appointment for today. Guess what? They didn’t turn up From September til now I must have called the company at least a dozen times. On each occasion it takes at least 15 min to get through. I’ve had to take 3 days off work …… and lost the income and my cooker is still not working 100% I most definitely WILL NEVER use this company again. They simply don’t care about their customers On scrolling through the reviews, with the exception of 1 high score, most people have given a 1/2 star rating so I think TrustPilot needs to review AND’s current 2.9 rating If this was my company I’d be seriously ashamed to admit it