I’ve only given 1 Star because I can’t give lower. Keith literally robs you. I paid £118 call out charge for an engineer to fixed my fridge/freezer. The engineer diagnosed I needed a new compressor. He said AND don’t repair/replace compressors and he left. I called the shop and was told they in fact replace them but they would need to get me a quote. I received a call saying the fridge was discontinued and party wasn’t available for them to fit. I then found the part myself and ordered it. I contacted AND immediately to book the engineer to return and fit the part and they refused to return, even though the call out fee of £118 includes fitting the part! I spoken to Molly everytime I called who was as helpful as she could be. Keith is the business owner and everytime Molly needed to check with him and he refused to talk to me directly. I asked if they could refund the £118 since they were not prepared to fit the part that they lied and said was discontinued!! And Keith told Molly to tell me no. Keith should be ashamed refusing to talk to me, and lying about discontinued parts to avoid completing the job I paid for. Absolutely dreadful service. I will be contacting my bank to reclaim my money back for a service I didn’t receive. Be very careful with using this awful small business.