I too have had problems with them despite them being a big name in UK retailing and with a very successful Youtube Channel. One amp they tried to send me wasn't new as described but B stock and it was pretty badly damaged which wasn't mentioned on their website. When I recieved the pics of the damage 2 days later by email(after I had already paid for the amp) I called to cancel immediately and that was a hassle, staff were unfriendly and lacked any empathy or personality. Guy said to me it was definitely mentioned it was B stock but said there should have been damage pics on the website. I took a screen shot of the amp and description when I ordered as I always do and said to him he was wrong, there was no mention of the damage anywhere, I then said I could email him the screen shot but he kept saying I was wrong and it did mention it but then went on to contradict himself by saying he couldn't get a hold of the amp and description as it wasn't in stock anymore and that was the last one. We went back and forward for 5 mins with him basically saying I was lying. He then said sarcastically of course there is damage what do you expect for the sale price. Then they mucked up my address twice in a row and that meant I didn't get the items I ordered, I did eventually on the 3rd attempt after a 2 week delay from initial order. That was my fault apparently for not inserting my address on their website apparently, even though I showed another staff member it was correct on their website. The problem was theirs and their actual printed label was wrong. Then the guy switched to it was the couriers fault, it wasn't as I called the courier when my order was a no show and they read my address back to me and it was missing my flat number, so Andertons fault but they would never admit it. Every time I call this company I get the same we blame everyone but ourselves routine and unfriendly, unhelpful, cold handed and very bad customer service. They need to get rid of a few staff that have an attitude problem. To be fair the one and only order out of 4 I have did with them that was problem free was the last one, but even in that order I called them to make sure they had sorted my address out properly this time and the same guy I recognised from the last time I spoke to them cut me off mid sentence and was just rude. I have worked quite a lot in customer service and I know the standards required and this lot fall way beneath the standard required not to mention trying to fob off goods that are not as advertised and other basic mistakes you wouldn't expect from such a well known company.