I am very unhappy with this purchase and even disappointed with your company's Customer Service. The reason is that the doctor said my condition is not suitable for using the PE Complete Care Kit, and I accepted the doctor's advice. However, when making the payment, your company still charged me for the PE Complete Care Kit but did not send the item to me. I sent 5 emails in two consecutive days asking about this issue but have not received any reply from your company. This has been very disappointing for me. I hope my problem can be resolved. You can verify the truth of my statement with your doctors. My request is to refund the excess payment I made or to send me the product that was not shipped. Thank you.