Bought the 'micah' cardigan with 'crystal wings' on the back for my grandaughter in April. My daughter in law has since, followed the washing instructions carefully, when washing the cardigan (infrequently, I may add) but the 'crystal wings have gradually fallen off....from the first day of wearing.. I have just phoned customer services, to be told that she obviously used washing powder with enzymes in it, which has broken down the glue, holding the 'crystals on! If, that were the case, then surely there should have been a warning on the instruction label, to inform customers to use the correct powder. I am not impressed and will not be buying again from this company. No apologies given.