Ordered a Dewalt 18v recip saw etc. and received .................................... Wait for it .......................... A ZANUSSI ELECTRIC HOB and sadly the wife signed for it, As far as they are concerned I received and signed for an item and they don't care if it was correct and didn't even want pictures with the wrong consignment number sticker etc. When I did eventually get a call back after 2 emails and calling twice (obviously the promise if a morning call back was missed by Ester) stating it was urgent "If we resent or refunded everybody who called with a problem we would be out of business" were the exact words used Judging from other reviews I can see why this would be the case I apparently now have to wait for the DPD investigation when I needed the tools for work and the earliest that will be complete is when I am holiday so I will be unable to deal with it Disputed with credit card despite Dan's protestations that it wont make any difference as he will tell them he has a signed delivery note and he didn't want an argument as we were on the same side (Huge roll eyes as it isn't his money and time being thrown away) It is a shame for them as I was looking for a good supplier to replace a local company that has shut as my company has a reasonably large tool expenditure per year