Not had a good experience with this company. I have ordered from them in the past with no issues however when something goes wrong the customer support is nothing short of shambolic. Ordered item which was delivered to the wrong person. I received a VM from sales team and apparently a temp at the their warehouse mixed up the labels. I called back and advised them that the item was desperately needed for a job over the weekend otherwise it would cost me to hire the tool. Customer service refused to send out another item for next day, also refused to reimburse me if I needed to hire AND refused to even call dpd currier to check status of my item OR request to speed it up. Lets not forget THEY made the error in the first place!! Days later the delivery still hasnt been rectified so I called AGAIN and cancelled the item requesting a refund and suprise suprise this was refused until they get the item back to their depo. I argued that this wasn't my problem but it was like talking to a brick wall. I asked for an update the next day regarding my refund which was agreed. 2 days later no return call so I called AGAIN, provided my name and postcode and they didn't have me on the system apparently. I was then put on hold for 10 mins so I hung up in pure frustration. I did not get a call back to apologise or update me on the situation!! I accept mistakes are made and no service can run perfectly but to refuse to support me in any shape or form concidering the mistake was purely on them I think is discraceful. It looks like this will be an ongoing saga for me. Please AVOID this company if you want a competent service.