I ordered the Louisette Choker on 16th of Jan 2021 as a wedding anniversary gift for the 4th of Feb. It finally arrived yesterday on the 6th of May 2021, almost 16 weeks later. The 16-week (ish) wait for it to arrive is not the main reason for a negative review. Along the way I have been given 4 or 5 promisses of dates which have been missed. But the worst part has been that despite numerous requests, at no time did someone at Anissa Kermiche keep me informed or updated and I had to chase, sometimes a few times to get any information. As there is no way of conacting by phone I was only able to chase by e-mail or through the contact form on the website. The product itsef is great and the communication when it came was good. While I completely understand that Covid and Brexit are factors that will have caused difficulty, it would have taken little to no effort to inform me, expecially after the date it was due to arrive was missed, or missed again (4x) but instead I had to chase a response and an update on each occasion. It felt like the lack of an update or slowed response were deliberate after a while and when i chased for an update I was just a nuissance. At some point I escalated as wasn't getting a response and that seemed to help initially but again 2 more delivery dates were missed and no updates given. Finally, I received notification that the item was ready to ship on the 29th of April and shipping confirmation the same day. 6 days later the item had still not arrived and when i went to track the order it stated that it hadn't actually been sent yet. It was sent on the 5th or May, arrived on the 6th of May - almost 16 weeks after I ordered, 13 weeks after my anniversary. Another note, the Brand Manager had offered a gift by way of apology which was going to be sent with the necklace and wasn't, next time don't offer. To those at Anissa Kermiche, I am truly sorry to leave a bad review and I understand how challenging things are for everyone. Unfortunately there were things that were within your control and I felt they were very badly handled.