Unfortunately not a great experience in the end with gaining a refund. I was wowed by the fast sending and the lovely prints. However the cut of the dress was not right. Sending back the items was quite smooth until Anorak receive the order. You get no confirmation, when chasing customer service they don’t reply. It’s a little of a have I’ve been in a scam situation. Now small businesses have a harder challenge in current climate but poor customer service whilst pushing a crowdfunding campaign isn’t going to make you wish to invest, which I probs would of as they have some good products just poor customer service and fast communication.