I bought a jumper for my daughter, two sizes because we weren't sure. She was slow in returning the extra one because she has Long Covid. We were given a credit note, our fault so its ok. Unfortunately I haven't been able to find anything to spend it on but did order a top. I spent a total of £59.15. The top wasn't right but the returns portal says that my refund will be just £12.50. It appears they are cancelling my credit note and taking the money. I emailed five days ago asking for clarification and also asking if they would consider a full refund as I really haven't been able to spend it. I've heard nothing. They have no phone number. They are indeed scam artists, avoid!