The website was great, delivery was great, the product is great, but what let this experience down for me was the huge amount of plastic packaging. The towel was wrapped in plastic, then that was in a black plastic bag and then that was ALSO wrapped in a big black plastic bag before it was posted. I had to get through THREE layers of plastic! I only bought one towel! It was excessive packaging. There was no need for it. It has put me off ordering in the future. I love Anorak products, but I don't feel comfortable with the huge amount of plastic waste it is creating.