We signed up with Answering Legal about a year and a half ago, having never used an answering service before, and this decision has completely changed our practice. I used to spend literally anywhere from 5-15 minutes checking voicemails twice a day, and oftentimes, by the time we got back to potential clients, they'd have gone elsewhere. Now with Answering Legal, we get e-mails and texts with those messages and can get back to both existing and potential clients sooner, which makes existing clients happier and allows us to talk to potential clients before they go elsewhere. Therefore, our conversion rate has skyrocketed, which makes our advertising dollar stretch farther. We also used to waste a fair amount of time with telemarketing calls, and hearing the phone ring when you were too busy to pick up was stressful. Now I know I'll find out within a couple of minutes who called and why, so if none of us are able to drop whatever we're doing to pick up the phone, it's OK. It's helped our staff focus on what they need to focus on when they need to, as well as get back to people promptly when they finish up what they're working on or take a break. Whenever I've had issues with anything, Answering Legal's helpdesk has always responded quickly and has been beyond helpful, and as far as billing, Rob has always kept an eye on our usage and bumped us up or down to different plans (sometimes even retroactively) so we don't end up overpaying either for our monthly plan or for minute overages. I checked out a lot of answering services (both legal and general) and found them to be the most fairly priced. Even just one additional client a month more than pays for the service, so Answering Legal has had a major positive effect on our bottom line. We are so thankful to have found them, and they're good people, too. From what I've been told in various conversations with them, the company takes good care of its employees, which is a rare find these days.