I have been a client of Answering Legal since it started. I have never met the owner, but when I have communicated with the firm it's almost always been with Rob. His staff is excellent, but he always follows up. My clients always think his staff are members of my firm and in my office. They are professional beyond reproach. I have never had a concern or a complaint voiced by my clients about his staff, unlike my own permanent staff. One call a month or 500, I am sold on the service. They are actually better, much better, than having my own receptionist or paralegals answer the phone.