I bought a few items from Anthropologie. I wanted to return 1 item, so I chatted with their customer service employee to confirm the return policy and if I have to return at the store or if I could ship it back. Their customer care employee said I can return my item using FedEx or UPS and to keep my receipt to get fully reimbursed. I thought this was a good policy given Covid and they are trying to limit people coming into their stores. I also saved this chat. When I went for a reimbursement, I was hung up on several times when explaining the situation and then I was denied the reimbursement once I got a hold of someone. As a company, you should not deceive and lie to your customers. I reported them to the Better Business Bureau, they again denied the claim. Either way, this is not the first time I have heard of a company being stingy and unlawful. They do not deserve your business treating their customers this way.