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Davina
Do not buy on their website unless you want your card info stolen, a subscription made on your card and no one helping you!! I purchased a sofa that I paid in full and out of the blue was billed £59 weeks later, I wrote to them immediately explaining I didn’t make this order and for them to cancel it and refund me. The order didn’t appear on my anthropologie account but my card was indeed used on their website after I used my card weeks earlier on their website. I provided them with screenshots and told them they would be able to trace the order by checking the card number used but absolutely no one tried to even help. Just awful! I spent over £2650 on a sofa and this is how they treat their customers after their system was hacked! They told me I had to sort it with my bank, which I tried of course, and even the bank cannot understand the lack of any help they are providing when this is their responsibility to secure transactions. Do yourself a favour and just don’t risk it, I now have a setup subscription on my account that I still haven’t been able to cancel or get my money back on; I’ve had to freeze the card and order a new one etc. But the subscription is still active. Absolute nightmare
1 year ago
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Anthropologie has a 2.2 average rating from 48 reviews

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