I ordered a $250 dress for my brother’s upcoming wedding. When I received it, it had a tag on it, but it was extensively stained and very clearly previously worn (multiple stains down the front, dirty and stained around the bottom where it hits the floor.) I contacted customer service with pictures to see if they would expedite ship a new dress to me prior to receiving my return as I received a damaged product and needed to get the dress hemmed prior to the wedding, so was starting to get time crunched. They agreed and told me it would ship in 1-3 business days and be delivered 1-2 days after that and that I would receive a notification when it shipped. This was last Friday. The following Thursday morning (yesterday), I still had not received a shipping notification, so contacted them again. They seemed to be confused, so I asked to speak to a supervisor. The supervisor was unable to tell me why the dress hadn’t shipped, but assured me it would ship that day. When I asked what I should do if it didn’t, she stated she “promised that wouldn’t happen.” As of 8:30pm last night, still no notification, and I reached out again. They again seemed confused, and said they would cancel the order and place a new one that would ship in 1-3 business days (the same thing they said a week prior). I stated that this was unacceptable and again asked to speak to a supervisor. The supervisor could give me no details regarding why the item hadn’t shipped or when it would ship, just that it would be “very soon.” It is now 7:30pm the evening before a long weekend and I still haven’t gotten a shipping notification. What is the point of having customer service when they have no insight whatsoever into a customer’s order and no ability to remedy a problem or get a product shipped faster? Also, for the price I paid, I am floored no one noticed how stained this dress was after it was returned and repackaged to sell as new.