I am appalled by Anthropologie’s handling of my return and refund. The entire experience has caused me genuine anxiety and significant stress. I returned items on 3rd January 2025 and have provided clear evidence, including Royal Mail tracking and proof of delivery with a signature, that the parcel was delivered to and received by Anthropologie. Despite this, Anthropologie refuses to acknowledge the return and has not issued my refund of £380. Instead, I was sent an email falsely claiming the items were not returned. This is dishonest, unacceptable, and a breach of my consumer rights under the Consumer Rights Act 2015. I have contacted customer service multiple times via email and WhatsApp, spending hours providing the same evidence repeatedly. Rather than taking responsibility, they have attempted to shift the blame onto me, suggesting I chase the delivery company—even though the items were received and signed for by their depot. This behavior is deeply frustrating and unprofessional. I have now escalated this to the Retail Ombudsman and will continue to pursue all available avenues to ensure my consumer rights are upheld. For potential customers: I urge extreme caution when ordering from Anthropologie. Their returns process is unreliable, and customer service refuses to take responsibility when things go wrong, making the experience unnecessarily stressful and time-consuming.