Absolutely terrible customer service. Only available via email in Hong Kong, not UK time slots. Item sent via DHL and delivery was left in an unsecured back garden at kids playhouse. When returned home item was missing. Driver signed my name fraudulently as received. AOVOPRO have stated they require handwritten documents be sent via email and WILL NOT provide form to add digital signature. They will not tell me how to raise a complaint. And the will not refund me. I am now out of pocket for the item. I have no item and have no help from the company. Extremely sub standard service and customer service. Absolutely disgraceful.