3/6/2024 purchased scooter 24/06/2024 Scooter fork snapped. 25/06/2024 Notified Aovopro fork had snapped asked for replacement scooter. 26/06/2024 Email from Aovopro saying they will send replacement part - I accepted. 4/07/2024 Received part and I replaced. I noticed a part was missing form the original fork. (which probably caused the initial failure) 5/7/2024 Notified Aovopro - they said they did not have in stock and me to buy one online, I could find one online as what not 100% what the part is. 10th July the part arrived and I fitted. 28th July - The scooter started making a screaming noise, notified the Aovopro team they told me to send for repair. The scooter came back 15/10/2024 so 6 weeks later! 15/10/2024 - Scooter has be repaired , now the brake acts as an accelerator (which nearly put my son's life at risk!! and Eco mode is not working. 16/10/2024 - Email asking for refund - They have declined saying they will send a part and can not refund as over 30 days The Scooter was faulty form day 1 so the initial fault was reported with this time frame.