I've waited a month before posting as I wanted to be level headed. Plainly, if you're paying money to use this service for some peace of mind, you're wasting your money. I was happy with the service until I wasn't. Being a calm patient customer proved the wrong approach. Apostil had my no impediment letter in their possesion for 2 weeks after they had told me it was with the Taiwan liaison office. I only found this out by contacting the Taiwan liaison office myself directly. Apostil only then admitted the mistake but would not deliver my document to the liaison offcie as they "could not" get an appointment due to "lockdown & covid protocols" I was able to set up an appointment for them from another country dealing with the liasion office directly! If you want this kind of service, save your money and deal with Home Affairs directly.