I was saddened by the fact that the team delayed the documents for a week and kept on telling me that it was already submitted. I got to know this after chatting to DIRCO. I expected the team to be faster on their side , as we can't control DIRCO's time. Even after raising it to their management they made me feel that delaying documents at their side is normal and i am making fuss about it. For my case it would have made a difference if I could have recvd the docs a week earlier. I don't say don't use them but if I have urgency I won't go to them. There was only one person in their team, but not responsible for Pretoria, whom I felt had customer empathy. Opposite to my expectations, I find DIRCO very approachable, replying every email query. So next time I will go directly.