Good afternoon, I’m writing to inform you of the horrible experience I encountered at the weekend regarding the delivery of my washing machine. On Friday I chose to purchase our new washing machine over another supplier, which was $100 cheaper however they couldn’t deliver at the weekend. Upon making my booking on Friday with your sales representative I was very clear that I needed my washing machine delivered on Saturday. I even added in my comments that I would like it delivered early AM, which they couldn’t guarantee. They did however promise and guarantee that the washing machine would 100% be delivered at some time on Saturday. I received a sms message at 10:29am on the Saturday informing me that due to high volume of deliveries my appliance had been rescheduled to Sunday. As a result of the day change, which was a massive inconvenience and broken promise. The delivery drivers on the Sunday left mud on our rugs and floors from driving the wet trolley into our house, which I now must get to cleaned. I would like to receive some form of compensation as a result of the poor customer service I have received from this experience, even if it’s to cover the cost of the flight and the rug which needs to be cleaned. First impressions are last impressions and so far I have been very disappointed with the poor service I have just experienced. Friday 5 days later and I’m still waiting to hear from Peter Tran from a customer service manager today.