Absolutely hopeless. Ordered an item for a Christmas present. Originally I put in my address for delivery however I needed to change the address. In the order confirmation email, it states for any changes, please contact them. I did. I wrote an email stating that the address needed to be changed. I did not get a reply so I called them (Appliance Central) the next day. The order had not been shipped and the staff member i spoke with, verified the change of address, read it back to me from the email and mentioned they use Hunter Express for the delivery area. 3 days for Christmas, my order arrives at the original address. Yep, they did not change it. Again I call them and they said they will have the item redirect to the correct address. Mind you, I had to pay $60 for the redirection. On the 2nd of January, I get an email saying that the item has been delivered. No it wasnt! Aramex returned the item to the store. Again I call Appliance Central. I was spun some rubbish story about how they had submitted the redirection but armarex had not followed through. I say a rubbish story asI called armarex to check what was going on and they said they had not heard from myself for the redirection. I mentioned that the store had redirected it and they said they they did not. Now, I get a new update on the same day, 2nd of January saying they the package has been dispatched. Yep. This was an email containing a link to track the item with aramex. aramex? They said on the phone you use Hunter Express for area. After checking, it is even listed on their website! It is ow the 5th of January and the item has still not been collected from the store. Tracking says that the item is not ready for collection. People, please, stay away from this place. They are absolutely hopeless. I will also add, the when you call, they deny that you spoke with them or other staff. They all say, no it was not me you spoke with. Items may be cheaper here but it will cost you in the end run. You have been warned! I will never, EVER use this place again.