The product is great and was definitely the best price compared to the competitor. I received it two and a half weeks after the date listed on the website. I called the first week and was told that it wasn’t on their route so I asked if it was possible to pick it up. This created a misunderstanding between the customer service rep and myself. I didn’t realise that it had been placed under a different service so I didn’t pick it up and it wasn’t delivered. I apologised for the miscommunication and asked for a different delivery date. She was pretty short but she put it through for two days later. The website clearly states that they deliver, install and remove packing but when I came home, the packing had been left behind. The delivery driver had told my housemate that they don’t take the packing away. I’m an understanding person but please don’t set expectations on your website that your team can’t deliver. I can’t complain about the product, but there inconsistencies in expectations that I didn’t appreciate.