The initial consultation/purchase with Appliances Online was pleasurable; however, it went downhill after that. I never received my order due to an employee putting the wrong details in the system. When we discovered the problem and tried to fix it, the staff were very ambiguous with their answers and unapologetic. My product was meant to be delivered the next day. I changed my plans and waited the whole day at home, only to discover they never re-scheduled it, even though they had informed me this was the case. I am currently waiting on my refund. Do not do business with this company! They will leave you feeling frustrated and unappreciated!