I ordered on a Tuesday evening in the hopes that our new machine would be delivered on Wednesday. Unfortunately, I was using a voucher as a part payment and the online payment system took the voucher but then it cancelled my order. So I was left with no voucher and no washing machine. Had to wait until Wednesday to get this resolved and the machine was eventually delivered on Thursday, only to find it doesn't work. I called again and they said they would replace it on Monday, but I work on Mondays... so the machine is expected to be replaced on Wednesday. Family of 5, 3 kiddies and we're just back from an overseas trip so we have lots of washing to catch up on and no washing machine for a week.