The day of my delivery of my vented dryer. I received an email at 8am with a 2 hour delivery window 8:45 -10:45. Followed immediately by an email saying it would arrive in 30 minutes. 40 minutes later the driver rang saying he was 5 min away. Followed by another call from him asking who I was. Told there was something wrong with the manifest and he would get back to me. 3 hours later no call from anyone so I rang customer service. Was told they would find out what was happening and ring me back. 2 hours later no call. Ring customer service again. They tell me I was supposed have been the first delivery but it didn’t happen and the driver would ring me when he was going to deliver it, they didn’t know when that would be. An hour later a text message giving me a two hour window of 2:30-4:30. Seriously? This is customer service? A two hour window turns into a 6 ½ hour wait with no communication whatsoever except when initiated by myself. Ridiculous. Then when it arrives there are no parts to vent the dryer. Checking the webpage there is a small box at the bottom of the page saying they were a seperate purchase. So I had to order it and will have to go through the same thing again tomorrow. The last time I ever deal with this company