I purchased an Artusi oven which was well priced and delivered on time. I am a repeat customer of this business and have always been happy with their prices and delivery service. However, in the past, I had never had a problem with the goods. The oven I purchased was defective from new and leaking gas into my kitchen. Clearly a manufacturing fault not to mention an explosion hazard. I have spent 2 months trying to get a repair, even offering to pay for a local gas fitter to fit the part if they can supply it. Its now been 3 months and I am asking for a refund. They are flat out refusing, stating they need the manufacturer to authorise the refund. This is despite the fact that the oven was purchased from applicances online directly, and it was defective on arrival. I lodged a complaint with the ACCC and I am waiting for my hearing date with QCAT to try and get a refund. You are better off supporting your local hervey norman or good guys. At least they value their customers when you have a problem. Thanks for your dodgy service and business practices appliances online! You have lost me as a customer, and hopefully this review helps others to avoid your dodgy business.