I ordered a vacuum and unfortunately missed the delivery for it. I called up to reorganise the delivery and was told that I can rebook it for the following Saturday and change the address and he said this was fine and that he rebooked it. The Saturday it was supposed to be delivered it wasn't so I called again and asked what had happened. The girl (who was amazingly helpful) said that there was never any changes made or anything booked in from my last phone call and that there was actually a cost for Saturday delivery. I was happy to pay this cost, despite being told it was already booked in last time. This was processed to be delivered the next Saturday. On the Thursday before delivery, I missed a call and received a text saying there was a delay to my order and to call back. I called back and was told that there were no notes on my file and that my delivery was still scheduled for that Saturday. The Saturday came and no delivery, so I called up for a refund because I couldn't wait 3 weeks for a vacuum and was told my refund would be processed. 4 days after this I got an email saying my vacuum would be delivered on the Saturday. On the Saturday morning I got a text saying a delivery window so I called up and said I hadn't received my refund and that vacuum was still coming, the girl processed the refund for me (which finally actually happened) and then said she called the delivery person to make sure the vacuum wouldn't be delivered. The vacuum still was attempted to be delivered. I have never bought off a company that got so many things wrong at every step of the way.