I purchased a new dryer in April. $600 There was poor communication regarding delivery. I stayed at home two days when I was told.it would arrive and NOTHING. Contacted them and received no response. When it arrived I had come he.from.work and needed to get back ASAP as I had left disabled kids without support so could not have it installed. I arranged for my builder brother who has installed many laundries to put it in. It made a rotten noise so I got him to put it in the garage and reported to Appliances online. . They passed me.to someone else and here we are 4 months later . If I'd purchased from Good Guys or Harvey Norman..or any white goods store I would be able to take it back exchange with out a headache...but not Appliances online. They get the manufacturer to repair it. Well here I am 4 months later and still have to run the dryer in the garage due to noise! Essato will be my next review. . But if I'd not bought from Appliances Online. I wouldn't be making ANY review. I purchased a TV that had a sound issue last week. Took it back to Good Guys, no questions asked , replaced the TV!! It cost more than this dryer! I have experienced serious emotional challenges in this time. I don't have it in me to argue. I should have made a claim ages ago. I will through consumer services. You DONT buy brand new items to be messed around with inspections and repairs!! Appliances Online are the ones who took my money so should be their responsibility. Update. Contacted by Appliances Online they claim they need to make sure its not my fault..as if I could break a dryer I just received in one use. I had a problem with a TV at twice the price from Good Guys. They don't ask if you broke it!! They exchanged it without causing me grief or stress because customer service is their priority. Appliances online have ignored messages and passed the buck. At the end of the day they are the ones who took my money and it is their responsibility! I hope this review helps others to spend that little bit more to buy from a store!