Order number: SI07666354 Booked a specific day for delivery, arranged a work from home at 3PM received an email that the driver is 30mins away at 4:45PM still no one showed up, and no missed call nor intercom buzzed called them, be told that the driver got my mobile number wrong, but still not an excuse not to ring my intercom, I was then told to wait for 10mins and the driver is coming back. waited half an hour outside, no one showed up, called again and was told the driver has finished for the day then before I finished, the call got hung up and no call back nor follow up email for the situation I sent a long email, got no reply (up until today) The next day, got an email of missed delivery attempt, I was not at home but my family was at home no intercom buzzed, no missed call on my mobile no one reply yet to my previous email I emailed again, replied that a specific delivery can be arranged, I replied yes, no answer until 5PM then I called again, to be told that it will come the next day between 8-10am and a confirmation email will arrive in an hour or 2 later at 7PM still no confirmation email, sent a chat request and be told the warehouse has closed and can't confirm but should get a confirmation in the morning (up until I am writing this email, I am the one who always chase up, never received a follow up) The next day in the morning, tried to call, put my number in the queue for a call back, then got a 1 sec call that I couldn't even answer and hung up straight away Sent a chat, being told the system is down and can't track my order and the status is unknown Asked to be escalated to management but only told that it is passed to Customer Experience team wasted a lot of my time and effort not worth buying from them even if it's a bit cheaper This is also the 2nd issue, the previous order right before this also had delivery issue with the same no communication that the delivery date has been changed, except it was quicker to resolved and the driver buzzed my unit the next day. 2 similar problems happened to me in 1 month.